Frequently Asked Questions

Here you will find answers to the most frequently asked questions.
If we haven't answered your question here, or you are still unsure, you can send us a message.

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    We'll be in touch to respond to enquiry as soon as possible, generally within 1 business day.

    CONTACT INFORMATION

    Office hours 8am – 5pm Monday to Friday

    tel: +61 2 4782 3975

    Shopping Online

    Delivery

    Postage is flat rate $10 for Australian Eastern States (NSW, VIC, QLD, ACT, TAS), and flat rate $15 for all other states. Free delivery is available to anywhere in Australia for orders of $165 or more.

    Please see our Delivery Information page for further details.

    International Shipping

    We offer international delivery to select countries. Once you’ve selected your items, you can see your Shipping Cost Estimate on the cart or checkout pages.

    Please note certain products may not be available for shipping overseas – you will receive a notification if this is the case.

    Out of Stock Products

    We endeavour to accurately update stocking availabilities for all of our online products. From time to time, either seasonally effected ingredients or back log of production can extend the unavailability of certain items. For example, some jams can be affected as we only make them when the fruit is seasonally available. If this is the case with any item on your order, we will contact you before processing and completing your order to determine if we can arrange an alternative item.

    If an item in a Hamper is unavailable, we may choose at our discretion to replace the item with another available and similar item of equivalent or greater value.

    Payment Methods

    We accept payment via Visa, MasterCard and AMEX. Online payments are processed securely via a tier 1 PCI DSS compliant payments processor. All payment details are handled directly by the payment processor. Payment can also be made through PayPal. You can select your prefered payment option during the checkout process.

    Online Account

    You may choose to register to use our online shopping facility or if you prefer your purchases can be completed as a guest. We would suggest creating an account with our store, by doing so you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

    Return & Exchange Policy

    We cannot accept change of mind returns for food products – so please make your purchase choices carefully. In the event of receiving damaged, faulty, or incorrect goods, please contact us within 24 hours of receipt of your order, for a replacement or full refund including shipping.