Restrictions Across NSW & Sydney
The NSW Government has imposed restrictions across the Greater Sydney Region, including the Blue Mountains where Whisk & Pin operates.
Whisk & Pin continues to operate, whilst prioritising the health and safety of our people in these difficult circumstances. At this time, we have no suspected or confirmed infection of employees in our company. We have implemented and will continue to implement social distancing practices, mandatory mask-wearing, mandatory covid-qr code check-ins, hygiene precautions, heightened cleaning measures and work-from-home plans for our people where practical and appropriate.
We are closely monitoring state and federal government directives in respect of the definition of essential and non-essential services. Whisk & Pin is currently included in the state and federal government definition of essential services, allowing us to continue to operate under existing lockdown provisions. We anticipate being able to continue to operate, even under a more stringent lockdown regime.
Whisk & Pin will continue to take the advice of state and federal governments, health authorities and applicable industry bodies as the situation unfolds. We will maintain a high degree of communication with our suppliers and customers and will update this page with new information as soon as it becomes relevant to do so.
Delays Pertaining to Wholesale & Online Orders
Due to a surge in demand for both our wholesale and online trading anticipate some delays in processing and delivery. Please keep in mind that all of our products are made-to-order.
Australia Post are experiencing a significant uplift in parcels that will result in some delays for deliveries. Please keep in mind that your parcel could take longer to reach you.
Be aware of changes to delivery services that may apply to your location. For online customers, please refer to the Australia Post website for updates on potential delays for deliveries in your area.
Until further notice, all on-site visits are suspended to protect the health of our staff. This does not affect deliveries made to our warehouse, or customers to the Showroom & Store. Though at all times, social distancing measures of 1.5m between individuals must be observed, as well as mandatory face masks, and QR code check-in for shop customers.
Business Trading Hours
At this stage there is no change to our usual trading hours for our office, warehouse and Showroom.